Carnival Triumph Statement

Latest Update on Carnival Triumph February 13, 2013 – 5:45pm EST

Carnival Cruise Lines has announced further compensation for the passengers aboard the Carnival Triumph, currently being towed via tug boats to Mobile, Alabama after an engine room fire early Sunday caused a loss of propulsion.

All guests on the current voyage will receive further compensation of $500.00 per person.

Gerry Cahill, President & CEO of Carnival Cruise Lines said: "We know it has been a longer journey back than we anticipated at the beginning of the week under very challenging circumstances. We are very sorry for what our guests have had to endure. Therefore, in addition to the full refund and future cruise credit already offered, we have decided to provide this additional compensation. I look forward to welcoming everyone to Mobile tomorrow and have mobilized our full resources to assist and support them as they travel home."

As previously announced, all 3,143 guests on board will receive a full refund of the cruise along with transportation expenses and reimbursement of all shipboard purchases during the voyage, with the exception of gift shop, art purchases and casino charges. All passengers will also receive a future cruise credit equal to the amount paid for this voyage.


Carnival Triumph Statement

Update on Carnival Triumph February 13, 2013 – 2:30pm EST

Carnival has dispatched a third tugboat to assist in towing Carnival Triumph to port. The tugboat is currently en route from Port Fourchon, Louisiana and is expected to arrive at the ship this evening to further support the vessel’s return to Mobile, Alabama on Thursday. The U.S. Coast Guard continues to be on the scene as the ship is in tow.

We are mobilizing approximately 200 people to be on the ground in Mobile to support the Carnival Triumph’s arrival and guests’ travel home.

We are currently finalizing travel arrangements for guests from Mobile. Carnival Triumph guests were given the option of boarding buses directly to Galveston or Houston, Texas, or to spend the night in a hotel in New Orleans, where they could rest before flying out on private charters the next day. Carnival will cover all travel related and incidental expenses.

Carnival has reserved and arranged the following: approximately 100 motor coaches; more than 1,500 New Orleans hotel rooms; multiple charter flights from New Orleans to Houston on Friday; and transportation from Houston to the Port of Galveston so that guests may retrieve their cars if they drove to the port.

There are 3,143 guests and 1,086 crew on board. We continue to update the designated emergency contacts for all guests presently on board Carnival Triumph. Concerned family and loved ones of guests and crew may call 888.290.5095 or 305.406.5534.


Upcoming Voyages

Carnival Cruise Lines has also announced the cancellations of 12 additional voyages of the Carnival Triumph. The 12 cancelled cruises, which encompass sailings from Feb. 21 through April 13, 2013, are in addition to two previously cancelled voyages scheduled to depart Feb. 11 and Feb. 16.

Guests on the affected sailings will receive a full refund of their cruise fare, as well as non-refundable transportation costs, pre-paid shore excursions, gratuities, and government fees and taxes. Guests will also receive a 25 percent discount on a future three- to five-day Carnival cruise or a 15 percent discount on a six- to seven-day cruise. Travel agent commissions will be protected.

Carnival sincerely apologizes for this disruption in our guests’ vacation plans.

Carnival Triumph operates four- and five-day cruises from Galveston, Texas. The current Carnival Triumph voyage departed Galveston, Texas, on Thursday, February 7 and was scheduled to return on Monday, Feb. 11.




Carnival Triumph - Statement from Gerry Cahill,
President & CEO, Carnival Cruise Lines


February 12, 2013, 8:30pm ET

The Carnival Triumph, while on a four-day cruise that departed Galveston last Thursday, experienced an engine room fire on Sunday morning and has been without propulsion in the Gulf of Mexico since that time. The ship’s automatic fire extinguishing systems activated and the fire was successfully extinguished. Fortunately, there were no injuries to guests or crew members.

Earlier this evening, the first of two tugboats arrived and is tied up to the ship with the second expected in the early hours of Tuesday morning. We had originally planned to tow the ship to Progreso, Mexico, the closest port to the ship’s location early Sunday. Since that time, the ship has drifted about 90 miles north due to strong currents. This now puts the ship nearly equidistant to Mobile, Alabama and given the strength of the currents, it is preferable to head north to Mobile, rather than attempt to tow against them. We now expect to arrive in Mobile sometime on Thursday, roughly the same time the ship would have arrived in Progreso given the distance the ship has traveled. From there, we will provide the necessary transportation to get our guests home. Mobile also provides simpler re-entry, particularly for the 900 guests onboard traveling without passports.

We have maintained constant contact with the ship’s officers. All of our guests are safe, and we’re doing everything we can to make them as comfortable as possible. The ship has maintained emergency generator power since the fire occurred and the technical team on board has been successful in gradually restoring auxiliary power to operate some basic hotel functions. Currently, public and cabin toilets are operational in certain sections of the ship, power has been restored to a limited number of elevators, and some power in the Lido dining area is providing for hot coffee and limited hot food service.

All guests on the current Carnival Triumph voyage will receive a full refund for the cruise, along with transportation expenses. In addition, they will receive a future cruise credit equal to the amount paid for this voyage, as well as reimbursement of all shipboard purchases during the voyage, with the exception of gift shop and casino charges.

We’re terribly sorry for the inconvenience, discomfort, and frustration our guests are feeling. We know they expected a fantastic vacation, and clearly that is not what they received. Our shipboard and shoreside teams are working around the clock to care for our guests and get them home safely.

Source: Carnival Corporation & plc